We hope you don’t give up too soon, but if you want to cancel your subscription, unsubscribe from the Our.Love® app the same way you unsubscribe from any other app, by visiting your iOS or Android App Store settings.

Are you sure we can’t we change your mind? We’d love to hear from you at connect@ourlovecompany.com if you have a specific concern or need that is the reason for your cancellation.

Nothing. You did exactly what you should do. The app requires both partners to subscribe. You will need to pair/link with your partner to work together in the app. Go to the Account Settings section of this page to see “How do I pair with my partner”

Easy peasy. For Apple phone folks, go into Apple settings. Click into your apple ID. Click on subscriptions. You should see Our.Love listed as unsubscribed.

Yikes! We are sorry this happened, it is certainly not supposed to (but we’re a young company, so please forgive us). Email us at connect@ourlovecompany.com and we will resolve it within 24 hours.

We keep a backup of your data in case you change your mind. If you want us to remove all your data, please email us at connect@ourlovecompany.com and we will remove it. As we grow, we plan to automate this process.

When your relationship is on track, Our.Love® can have the most positive and long lasting impact. We encourage you to think long term. Our.Love® is not a crisis-management app, it is a lifestyle app.

If we can’t convince you to stay, and you want us to delete your account and data please send us a service request to connect@ourlovecompany.com and we will delete it in 24 hours. Please include your email, full name, and partner’s name.

Don’t worry! None of your data has been lost. Simply log back in to re-establish yourself as an active friend.

Scenario 1 – one of you is already using the app and the other has not started to use it. In this case the first partner clicks on “invite partner” at the top of screen. This prompts you to “ask my partner to join.” Next you can send an invitation code to your partner via text or email, or simply read them the code out loud if they are right next to you, something often referred to in ancient cultures as speaking to your partner using an audio device called your voice. 😊 Your partner then downloads the app and opens it using the “Use Partner Code” on the very first screen. Follow the instructions from there and you are a pair, linked, hooked up, connected, in sync, two hearts beating as one. Shall we keep going? 😊

Scenario 2- Both of us are already using the app, but we are not linked. How do we link our accounts? Good news, Our.Love® makes this really simple. Simply log out of your account and log back in. The app will reopen to the login screen. Select the partner linking option. Enter the partner linking code your partner can generate by selecting to invite a partner (+ sign at the top of your relationship home, opposite your name). From there, follow the prompts on the screen, and you should be linked with your partner in a jiffy!

Click on the Settings button, then on Unlink Partner button. Follow the on-screen instructions from there.

Here’s the good news: you can add some more information about yourself anytime by clicking the settings button at the bottom of the home screen and selecting customize my experience to add additional information.

Here’s even better news: very soon you will be able to modify your name and your partner's name in your app as well as your password, associated email, etc.

Click on the Settings button at the bottom of the screen to adjust your notification settings.

We are a privately held relationship wellness technology company formed in April 2021. We have dedicated, diverse and remote love ambassadors (our employees) all over the United States. The company emerged from the personal journey of Tal Zlotnitsky, our founder and CEO, into love and relational science. He wondered what resources existed to help create a more fun, in-tune, and loving relationship. He quickly realized that while there were services available, they failed to leverage available and emerging technology in ways that could substantially help to manage, maintain, and strengthen relationships.

Our Love Company’s vision is to become the world’s most innovative and inspiring resource for better, more loving relationships. By combining game mechanics, science-based content delivered with brevity and humor, and artificial intelligence that detects and interprets human emotional signals, Our Love Company plans to empower hundreds of millions of individuals and couples to love more and love better.

One is Emotionally Focused Therapy based on Attachment Theory and the research and practice of Dr. Susan Johnson and her colleagues. Emotionally Focused Therapy and the corresponding Attachment Theory emphasizes the emotional component of relationships and the desire for couples to form a strong bond with one another. One of Sue Johnson’s close peers, Dr. Leanne Campbell, is on the Our.Love® science advisory team.

The second is based on the work of Drs. John and Julie Gottman and over 30 years of research conducted through the Gottman Institute. This approach emphasizes the importance of learning basic relationship skills and suggests evidence-based activities based on their model of the Sound Relationship House. Dr. Gottman’s pupil and later colleague, Dr. Jim Coan, is on the Our.Love® science advisory team.

These two approaches complement one another and form a solid basis for creating strategies that are proven to improve the quality of relationships.

“Who can’t” is the answer! The reality is the Our.Love® app can help any committed couple who wants to build a stronger, more loving and enduring relationship.

We have ideas, suggestions, games, recommendations, and advice. Some of the games have rules, which are described within the game. All in all, its just a fun and science-based way to help you and your partner strengthen your relationship.

LoveCoins™ are earned for every action you take. For example, you earn LoveCoins™ for watching a video, reading a blog, taking a love lab, playing a game in the app, conversing with your partner via Talk2Me™ and more.

You can use your LoveCoins™ in the Our.Love® Shop to buy virtual home improvements (furniture, etc.) and/or virtual gifts for your partner. In the near future you will be able use LoveCoins® for discounts on real-world purchases as well!

First of all, thank you! We really want and need your feedback – good, bad or in-between. We are committed to improving the app and your feedback will allow us to make it better for you. Please send your feedback to connect@ourlovecompany.com

It takes regular practices and commitment to improve your relationship. We are in this with you and your partner!

We recommend using the app every day for at least 10-15 minutes. We especially recommend each user updates their mood daily, ahead of when you and your partner return to each other’s company after a day of work, service or play. Over time, our analytics will start identifying ways for your partner and you to love and care for each other more and better thanks to this data.

You can also improve your LoveSkills™ by reading, watching a video, meditating with your partner, playing a game, and more.

Talk2Me™ is a proprietary and highly advanced emotion detection biometric feature, and we know you will love it once you try it and understand it. Talk2Me™ makes hard conversations easy and productive. How, you ask? Well, first Talk2Me™ recommends from among a list of topics curated from psychologists and therapists that you to discuss with your partner. You can also pick any topic to activate the biometrics, and come up with your own topics and questions. Once you select a topic and begin the discussion Talk2Me™ uses artificial intelligence and sentiment analysis to assess the discussion using tone, affect, speed of speech, your voices, and other variables, to update a bouquet of flowers that will either blossom, wilt or just… hang there, based on how you’re doing in the conversation. Be assured that Talk2Me™ is not listening for words, nothing you say is recorded, and your privacy is protected. More Analytics from Talk2Me™ are coming in a near-term future release.

Our privacy policy can be found on here.

Easy! Please send an email to support@ourlovecompany.com.

Based on the nature of the Our.Love® app, we view it as essential to carefully protect the privacy of our users. As a rule, we don't provide personal user information to third parties without consent. User information is also not used for other reasons that exceed the necessary boundaries of the services we provide. We don't respond to external requests for user information and we have robust security measures in place to prevent any unintentional breach of privacy.

However, we make exceptions to the above when responding to investigations from law enforcement agencies. If we receive a request for disclosure from law enforcement, we may provide the information required, within an appropriate scope, in limited instances when compliance is appropriate per applicable law.

This is not currently available, sorry.

Go to Setting page, then select the bottom option, Log out. Re-sign into your app to restart it.

Ugh, sorry about that. These are early days at Our.Love® and your patience is appreciated (great way to practice some of The 7 Love Skills, specifically Support and Appreciation, but we digress). First, go to the shop, and select “owned” tab. Once you find the item, press “add to home” (sometimes you’ll need to take out an item that’s blocking it, such as another chair in the same spot). Look for the new item in your home. If it's not there, send a support request to connect@ourlovecompany.com.

Ugh, sorry about that. These are early days at Our.Love® and your patience is appreciated (great way to practice some of The 7 Love Skills, specifically Support and Appreciation, but we digress). First, go to the shop, and select “owned” tab. Once you find the item, press “add to home” (sometimes you’ll need to take out an item that’s blocking it, such as another chair in the same spot). Look for the new item in your home. If it's not there, send a support request to connect@ourlovecompany.com.

Don’t worry, your in-app identity is protected, and no one is wiring your LoveCoins™ to an unmarked offshore account.

Please send us a support request at connect@ourlovecompany.com and we will track down the bandit and replenish your LoveCoins™ stash.

It might just be that our analysis shows discrepancies. For example, if you’re earning lots of LoveCoins™ but not updating your mood calendar, or creating appreciation notes, the Tracker would not be seeing changes in your behavior yet, and therefore it may wait to update.

If you think that’s not it, and something is not working, please send us a support request at connect@ourlovecompany.com and we will diagnose and seek to fix the issue.

It could be related to the size of your font. If you have oversized fonts and are on a device that does not support dynamic font sizes, or you’ve deactivated that capability. Change the font size to normal, and restart the app.

If that’s not it, it must be a gremlin. Gremlins are well known enemies of love and… ok, we’re kidding about that.

If the problem persists, it might mean you need to close some other apps and/or reboot your phone. If the problem persists, please delete and re-download the Our.Love app and log back in using the same user ID and password.

If this still doesn’t fix the problem, please send us a message with URGENT in subject line to connect@ourlovecompany.com

Sorry, you have exceeded your video limits for the month by watching too much YouTube and Netflix!

Just kidding… We suggest you close the app and restart it.

If the problem persists, it might mean you need close some other apps and/or reboot your phone. If that still doesn’t do it, please delete and re-download the Our.Love app and log back in.

If even that doesn’t fix the problem, send us a message with URGENT in subject line to connect@ourlovecompany.com

Please try again. Double check that you entered the correct email address. If you still have problems email us at connect@ourlovecompany.com

On the login screen there is a link “rescue me by email.” Enter your email and press this button. Our.Love® will send you an email with a validation code. Enter the validation code within the password reset screen to reset your password.

The Relationship Wellbeing Tracker is an assessment and tracking system within the Our.Love® app to help you understand the current state of your relationship from both your perspective and your partner’s. The tracker measures your progress in each of the 7 Love Skills, and in an upcoming release, it will begin to forecast and anticipate where your relationship is headed. Think of it like step counter in a fitness app, your account balance in your bank account app, or your social security benefits forecaster. Basically, it tells you how you are doing and lets you track your progress over time.

The higher the score the better you and/or your partner are doing at the specific LoveSkill™. However, the most important thing to keep in mind is progress. So, whatever score you have today, simply work on improving it by 1%. Then another. Then another. Your results can and will get better by commitment to continual improvement, through using the Our.Love® app.

The tracking features are designed to be great conversation starters with your partner. If scores go up it will be interesting to discuss what might be happening to help them go up. If scores go down that can be an interesting conversation also. It’s important not to take an accusatory tone or become defensive if you and your partner see things differently. It’s a great opportunity to learn more about how your partner views your relationship. We also recommend you turn on Talk2Me™ to a generic conversation and use that to learn more about your communication style and effectiveness.

The Mood tracker helps couples keep each other appraised of changes in their mood while tracking root causes and presenting opportunities to support each other. By providing mood updates daily, you will both give your partner a heads up on how you’re doing and begin to build a historical record of your moods that we will use to try to identify ways and days your partner can help you on most, by looking at trends. By building shared monthly mood calendars, individuals can begin to better understand their partner’s quality of life and begin to apply the new and effective skills learned from Our.Love® to improve relationship satisfaction!

You can change your mood as often as you want and each time you do, we will track it and update your partner. The most recent mood change you make in a day is the one that will show up on the calendar as you look back at the calendar. It will also show up through the glass doors in the back of your relationship house.

As with all our tracking items the mood indicator is a great way to build understanding with your partner. If you see your partner’s mood changed, it is a great time to practice Curiosity and ask them why, or maybe provide Support, or show Appreciation or Accountability, or make time for Quality Time, all LoveSkills™ the Our.Love® app will help you master.

If it’s you who is changing your mood, you’ll want to be open to sharing what’s going on in a non-defensive and supportive manner when your partner checks in. The goal is better understanding and more love, after all.

Everyone approaches personal development in a different way. Some people like to dive right in, and others like to take their time. Approach it with Curiosity, the first of the LoveSkills™

Think about a few key questions you could ask your partner, and the, ask... using the skills you learned about how to do curiosity right!

If there’s a difference in pace between you and your partner this can be a great opportunity to talk with them about what they are experiencing. If they are having challenges with the skills, then that’s a great opportunity for conversation as well. If they think it is stupid and they don’t have time, and you disagree, tell them why you disagree. Tell them what improvements you’ve noticed in yourself. Always remember that building the skills is about bringing the two of you closer, not a competition!